What we offer

Operations support for every stage of your growth

We work with small business owners to build the clarity, systems, and leadership capacity that make growth sustainable. Contact us to find the right fit for your business.

Operations Audit

Identify bottlenecks, unclear ownership, and the changes that deserve attention first. A clear-eyed look at how your business actually runs — and where the friction is costing you.

A prioritized list of what to fix first

Clarity on where ownership is unclear or missing

A foundation for the work ahead

Tag-Team Fractional COO

Shannon and Abbi work alongside you and your team to connect strategy with daily execution. This is our most hands-on offering — for businesses that need consistent operational leadership without a full-time hire.

Senior operations leadership without the full-time cost

Strategy connected to daily action

A team that knows your business and shows up consistently

Mid-Touch Tag-Team

Lighter ongoing fractional COO support for businesses that need guidance and accountability with less hands-on involvement. The right level of support for businesses that are mostly running well but want a steady hand.

Regular check-ins and strategic guidance

Accountability without micromanagement

Flexibility as your needs change

Rhythm and Daily Huddle

A weekly L10 leadership meeting, monthly strategy call, and 15-minute daily huddles to keep priorities and responsibilities clear. Simple, consistent rhythms that keep your team aligned and moving.

A weekly meeting structure your team will use

Daily check-ins that surface issues early

Priorities that stay visible and owned

Group Coaching

Two group calls each month plus a one-on-one session to support leadership and implementation. For owners who want ongoing support and a community of peers working through similar challenges.

Consistent leadership development

Peer learning and shared accountability

One-on-one time for your specific situation

Systems and SOP Development

Practical playbooks, onboarding resources, workflows, and SOP portals that teams can use and maintain. Documentation that actually gets used — because it was built with your team, not handed down to them.

Documented processes your team can follow

Onboarding resources that reduce ramp-up time

A living SOP portal your team can maintain

Hiring and Second-in-Command Development

Define the role, recruit, onboard, and develop an operations leader with clear expectations and a 30-60-90-day roadmap. For businesses ready to build the leadership layer that lets the owner step back.

A clearly defined role with real expectations

A structured 30-60-90-day onboarding plan

A second-in-command who can own operations

Scorecards and Cash Flow Visibility

Establish useful KPIs, weekly reporting, and 13-week cash flow habits. The numbers that matter, tracked in a way your team can actually use.

KPIs tied to your actual business goals

Weekly reporting that surfaces what matters

13-week cash flow visibility

Practical AI for Operations

Turn meeting transcripts, voice notes, and existing knowledge into draft SOPs, training resources, and automated trackers — with human review and clear ownership. AI that supports your team without replacing their judgment.

Faster SOP and training resource creation

Automated trackers built from your existing workflows

Human review and clear ownership at every step

Not sure which service fits?

That's exactly what a first conversation is for. Tell us where you're feeling the friction and we'll figure out the right starting point together.

Start a conversation